Frequently asked questions

If splashback, bathroom cleanup or the toilet-seat debate is a recurring concern in your home, PIDDÈL™ offers a practical alternative. It is designed to virtually eliminate splashback, reduce unnecessary toilet-seat contact and help keep urine off the toilet and floor when installed and used correctly.

No. PIDDÈL™ works alongside your toilet and provides a separate option for standing urination. Your toilet remains available for its usual uses.

PIDDÈL™ offers a height-adjustable basin and a powered rinsing and drainage system for routine use. Unlike a permanently installed wall urinal, its standard setup connects to an existing toilet tank and bowl using tubes. A travel bottle generally collects urine for manual emptying rather than providing the same rinsing setup.

PIDDÈL™ is a bathroom product designed for regular use and lasting performance. Its value includes convenience, reduced splashback and less cleanup around the toilet, and fewer arguments about toilet seats up or down. Consider how often your household would use it and which problems you want to solve when deciding whether it is a worthwhile upgrade.

Savings depend on your household’s habits, use and maintenance. PIDDÈL™ may help reduce cleaning time, supplies and water used for urination and cleaning, but we do not promise a fixed payback period or a specific dollar savings.

That remains an option. PIDDÈL™ adds a dedicated standing-urination station for households seeking less splashback and fewer seat-related concerns. It can reduce some sources of mess, but both PIDDÈL™ and the toilet still need regular cleaning.

Households increasingly look for practical products that improve everyday routines without major renovations. PIDDÈL™ addresses some of the familiar bathroom problems we have put up with or ignore for so long through compact design, convenient rinsing and a setup that works with many existing toilets.

The announced launch prices are $249 for PIDDÈL Soul™ and $299 for PIDDÈL Pro™, compared with MSRPs of $349 and $399. Launch pricing ends December 31, 2026, with 1,000 launch units announced. Check Kwino.com for the offer currently available and your checkout total.

A $50 deposit per unit secures a reservation and locks in the applicable launch price before December 31, 2026. It is a deposit rather than payment of the full product price. Full balance is due within 14 days of the deposit. Review the reservation terms for how the balance is collected, applicable charges and cancellation conditions.

The website currently lists 10% savings on two units of the same model and 15% on three or more. The Household Duo includes one Soul and one Pro for $525, with a $100 reservation deposit; it is not combinable with the multi-unit savings. Confirm the current offer at checkout.

Contact Kwino Ecolux or check Kwino.com for any active referral program and its terms. Referral credits should not be assumed unless an offer is expressly published.

Review the checkout total or written quote before payment. Applicable taxes, delivery charges and accessory costs should be identified there. Do not assume the advertised product price includes these charges.

Contact Support@Kwino.com with your reservation number and requested change. Availability, cancellation eligibility, deposit treatment and any price difference depend on the reservation terms and order status. Request the change before shipment whenever possible.

PIDDÈL™ is approximately 7.5 inches wide and can fit in as little as 15 inches of available space beside many toilets. Check the full installation area, tube routing and comfortable access. Product width alone does not establish whether a bathroom is compatible.

The two included tubes are about four feet long, allowing flexibility in positioning. One supplies rinse water from the toilet tank, and the other directs wastewater into the bowl. Route both without stretching, sharp bends, pinching or obstructions.

Some toilet tanks have a small semicircular notch at the back. If your tank has this notch, route the water-supply tube through it, ensuring the tube is not pinched or compressed. Other tanks may require a small spacer beneath the lid to provide sufficient clearance. Follow the installation instructions and confirm that the lid remains stable and the tube is unobstructed. If you cannot achieve a suitable fit, contact Support@Kwino.com.

PIDDÈL™ is designed for installation without a plumber or permanent plumbing modifications. Follow the supplied instructions and installation video. If your toilet or available space is unusual, ask support to review compatibility before installation.

Assembly and installation are designed to take under 15 minutes using the included tool. Actual time depends on your toilet, space and familiarity with the instructions. Allow time to position the unit and check the connections before regular use.

The standard setup does not involve permanent plumbing or wall modifications. However, property rules can differ. Check any applicable lease, building or association requirements rather than assuming that every installation is exempt from permission.

Yes, if the toilet, available space and tube routing meet the compatibility requirements. Its compact design and nonpermanent installation may suit smaller homes. Measure first and check any rental or property requirements.

The nonpermanent setup allows relocation when disconnected and reinstalled according to the instructions. Disconnect, empty, clean and dry the system before transport, protect the components, and check compatibility at the new location. Do not move it while connected or containing liquid.

No. PIDDÈL™ does not fold flat. Follow the assembly and transport instructions for your model. If storage or travel space is a concern, contact Support@Kwino.com for packed dimensions and transport guidance.

DIY modifications are not recommended. Changes in tube length, diameter or connections may affect rinsing and drainage. Kwino is not responsible for damage to your product caused by modifications performed by anyone other than Kwino-authorized personnel. Such modifications may also affect warranty coverage, subject to the written warranty terms. For questions about compatible tubing or approved modifications, contact Support@Kwino.com.

PIDDÈL™ uses approximately eight ounces of water per rinse. Household water savings depend on how it is used and how often the toilet is flushed. Rinsing PIDDÈL™ does not eliminate the need to manage wastewater in the toilet bowl.

Yes. Wastewater enters the toilet bowl in the standard setup, and the toilet still needs flushing as appropriate for hygiene and normal operation. PIDDÈL™ rinses its basin; it does not replace the toilet’s flushing function.

PIDDÈL™ is designed to virtually eliminate splashback when properly positioned and used as directed. Correct height, user position and routine maintenance matter. No promise is made that every use under every condition will be completely splash-free.

Follow the stand-adjustment instructions and position the basin rim approximately one inch below your crotch for comfortable use while keeping urine inside the basin. Adjust as needed within the stand’s specified limits. After adjustment, make sure the stand is securely locked and the unit is stable. Do not exceed the adjustment limits.

PIDDÈL™ operates on a rechargeable battery and does not require a continuous electrical connection during normal use. Follow the charging instructions and use the specified charging equipment.

The stated battery performance is at least eight days on a full charge under typical use. Frequency of rinsing and operating conditions affect battery life. Follow the manual for charging and battery care.

Check the battery-indicator and charging instructions for your model. If power or rinsing becomes unreliable, contact support.

Recharge the battery before further use if the powered rinse and drainage system is unavailable. Do not continue filling the basin or assume it will drain normally without power.

Rinse after each use and clean the basin and exterior regularly as part of your bathroom routine. Cleaning frequency depends on use. Follow the manual for any tubing or internal-system maintenance.

Use cleaners and methods specified in the user manual. Avoid abrasive materials and unapproved chemicals that may damage the basin, tubing, finish or internal components. Ask support if you are unsure about a cleaner.

PIDDÈL™ is designed to be easy to clean and maintain. Rinsing after each use, properly disposing of wastewater and cleaning regularly help prevent residue buildup and conditions that can cause odors. Persistent odors may indicate that the basin or tubing needs cleaning, or that tube positioning or drainage needs attention. Follow the maintenance instructions and contact Support@Kwino.com if odors continue.

No. PIDDÈL™ contains electronic components and must not be immersed in water or hosed down. Before cleaning, turn off the unit and disconnect it from any charger or external power source. Follow the cleaning instructions for your model, and keep charging connections and electrical components protected from moisture.

Toilet-tank cleaning tablets and harsh chemical additives are not recommended with the PIDDÈL™ Home Urinal System. Because PIDDÈL™ draws rinse water from the toilet tank, these chemicals also pass through its internal rinsing system. They may damage components, and particles or residue from the tablets may cause clogging. Damage caused by unapproved chemicals or additives may not be covered under the written warranty. For questions about compatible cleaning products, contact Support@Kwino.com.

PIDDÈL™ is not a children’s product. PIDDÈL Soul™ has a smaller 1-liter basin sized for smaller-framed users with smaller bladders. Every user should be able to position themselves, use and rinse the unit correctly on their own.

The current PIDDÈL Soul™ and PIDDÈL Pro™ models are designed for male standing urination and are not designed for female use. Additional versions are in development to accommodate more users and use cases. For questions about suitability, contact Support@Kwino.com.

PIDDÈL™ may offer added convenience for users who can stand, position themselves and operate the system safely. PIDDÈL™ is not a grab bar, transfer aid or medical device and does not offer fall prevention. Evaluate the individual’s abilities and support needs and choose a stable location with clear access.

It can help address common sources of friction by providing a separate standing-urination option and reducing splashback and seat handling. Household habits still matter, and no product can guarantee relationship harmony.

It may be a thoughtful, practical gift for someone interested in a cleaner bathroom routine or home innovation. Confirm the recipient’s interest, model size, toilet compatibility and space before ordering, and review the return terms.

Instructions are included with the product. You and your guests can also access guidance by scanning the QR code on the box or visiting Kwino.com. A quick demonstration of how to use and rinse the unit can help first-time users feel comfortable.

Yes, PIDDÈL™ can be used in a compatible hotel or spa bathroom, subject to the property’s permission and cleaning requirements. Its compact design offers guests a convenient standing-urination option while helping reduce splashback and keep the surrounding area cleaner. For multiple units or a commercial installation, contact Support@Kwino.com to discuss suitability, setup and support.

PIDDÈL™ may be suitable for a compatible office or coworking restroom, offering a dedicated standing-urination option that helps reduce splashback and keep the surrounding area cleaner. Before purchasing PIDDÈL™ for shared commercial use, confirm compatibility with your restroom and review the layout, expected usage, cleaning responsibilities and facility requirements. For questions or assistance, contact Support@Kwino.com.

PIDDÈL™ may be suitable for certain settings within a hospital or clinic, subject to the facility’s review of infection control, cleaning procedures, user suitability and equipment requirements. It is a household bathroom product, not a medical device or a substitute for clinical equipment. Before purchasing, confirm that the proposed setup meets the facility’s requirements. For product questions, contact Support@Kwino.com.

PIDDÈL™ can be used in a compatible dorm bathroom, subject to any housing rules or required permission. For school or communal use, review the restroom layout, users’ abilities, supervision needs, expected usage and cleaning responsibilities before purchasing. For compatibility questions or installation guidance, contact Support@Kwino.com.

Yes, where a compatible toilet with an accessible tank and bowl is available. The standard configuration requires that connection. Before purchasing, confirm the toilet type, available space and battery charging. For assistance, contact Support@Kwino.com.

The standard PIDDÈL™ package includes the preassembled body with two four-foot tubes, an adjustable support stand and base, required fasteners, an installation tool and user instructions. Check the contents against the included-items list for your order.

Check your order confirmation and any shipping updates. If you have received a tracking number, follow the tracking link for the carrier’s latest delivery status. If you cannot find an update or your estimated shipment date has passed, contact Support@Kwino.com with your order number and the email address used at checkout so we can review your order.

Delivery timing depends on product availability, order type, destination and carrier service. Please allow time for both order processing and transit after the carrier receives your package. Refer to the estimate provided with your order. Shipping for pre-launch orders is scheduled to begin after October 27, 2026. Individual shipment and delivery dates will vary. We will do our best to get your PIDDÈL™ to you as soon as possible and greatly appreciate your patience if delays occur. For an estimate specific to your purchase, contact Support@Kwino.com.

Check your inbox and spam or junk folder for shipping updates, and confirm that the email address on your order is correct. Your reservation or order confirmation is separate from a shipping notification. Tracking may not yet be available if your order has not shipped. For assistance, contact Support@Kwino.com with your order number and the email address used at checkout.

“Label Created” means a shipping label has been generated, but the carrier may not yet have received or scanned your package. A carrier acceptance or movement scan provides a clearer indication that your shipment is on its way. If the status remains unchanged beyond your estimated shipment date, contact Support@Kwino.com with your order and tracking numbers so we can confirm its status.

Check the carrier’s tracking page for delay notices, delivery exceptions or requests for additional information. If your package has passed its estimated delivery date or tracking appears stalled, contact Support@Kwino.com with your order and tracking numbers. We will review the available shipping information and help determine the next steps. Any replacement or refund will depend on the shipment’s status, the circumstances and the applicable purchase terms.

Confirm that the shipping address on your order confirmation is correct and matches the delivery address shown in the carrier’s records, if available. Review the delivery details and photo, then check nearby entrances, your mailbox or package area, and any building reception or receiving area. Ask household members or building staff whether they accepted the package. If you still cannot locate it, contact the carrier and Support@Kwino.com promptly. Provide your order number, tracking number and delivery details so the missing package can be investigated.

Contact support as soon as possible with the order number and requested change. Options depend on whether the order is being processed or has already shipped. A request is not a confirmed change until the team verifies it.

The launch is focused on the United States. Ask support whether your destination is currently served and request any applicable shipping, tax and import details before ordering. Do not assume international delivery is available.

Compare the contents with your order confirmation and packing information. Contact support with your order number, a description and photos of the items received. Ask whether remaining items are shipping separately and how any error will be corrected.

Used-product returns are subject to the return policy applicable to your purchase. Because PIDDÈL™ is a personal-hygiene product that may come into contact with urine, handling a used unit presents sanitation concerns. For this reason, used units may not qualify for a return. If your product is damaged, defective or not operating properly, contact Support@Kwino.com with your order number and a description of the issue. We will review your request under the applicable damage, defect or warranty process. Please contact us before returning any used product so we can provide appropriate handling and return instructions.

An unopened or unused unit may be eligible for return, subject to the return window, condition requirements and exclusions applicable to your purchase. Contact Support@Kwino.com with your order number and reason for the return. We will confirm eligibility and provide return instructions, including any applicable charges. Please obtain confirmation before shipping the product back.

Contact Support@Kwino.com with photos and measurements of your toilet and surrounding space. We can help determine whether adjusting the placement or tube routing will resolve the issue. If a suitable setup is not possible, we will review return eligibility under the terms applicable to your purchase. Checking compatibility and measurements before ordering helps avoid fit issues.

Contact Support@Kwino.com before returning your product. Once eligibility is confirmed, we will provide any required authorization, the correct return address and packing instructions. If a used-product return is authorized, follow the specific return instructions provided to you to ship the unit. Never ship a product containing liquid, and use only the confirmed return address.

Return-shipping responsibility and any restocking fees depend on the reason for the return and the terms applicable to your purchase. Before sending the product back, contact Support@Kwino.com to confirm any shipping-label costs, fees or deductions that may apply to your refund.

Refund timing depends on the review of your request, any required return and inspection, and processing by your payment provider. Submitting a request does not automatically mean a refund has been approved. Contact Support@Kwino.com for the status and expected processing timeframe. Once a refund is issued, additional time may be needed for it to appear in your account.

Please refer to the written warranty applicable to your purchase for coverage, duration, exclusions and claim instructions. Available remedies are determined by those terms. To request assistance, contact Support@Kwino.com with your order number and a description of the issue. Include relevant photos or a short video to help us review your concern.

Check the battery charge and the operating instructions. Stop use if the system cannot rinse or drain reliably. If the issue continues, contact support with your model, order number and a description or short video. Do not open the powered assembly or bypass controls.

For the toilet-connected setup, check that the toilet tank contains water and that the supply tube is positioned as instructed and not pinched or sharply bent. If flow is still absent, stop use and contact support.

Stop adding liquid. Check the battery and inspect the drain tube for visible kinks, pinching or incorrect positioning. Follow the manual rather than forcing a rinse or inserting objects into the tube. Contact support if normal drainage does not resume.

Stop using it and check the stand, base, fasteners and height adjustment against the assembly instructions. Place it on a suitable level surface and keep the surrounding floor dry. Do not lean on the basin or use it for support. Ask support to review any unresolved instability.

Contact support with the model, order number and requested part. Confirm compatibility, price, availability and installation instructions. Warranty coverage and part compatibility depend on the purchase and product version.

Provide the order number, model, description of the problem, when it occurs and relevant photos or a short video. Include any part or serial identifier shown on the product. Keep images focused on the equipment and avoid including people or private information.

Yes. Contact Sales@Kwino.com with the quantity, preferred models, delivery location and intended use. We can review your requirements and provide a written quote outlining pricing, availability, estimated delivery and support. Any applicable discounts or commercial terms will be specified in the quote.

Visit Kwino.com for announcements and sign up for available email updates to stay informed about new products and accessories. If you are interested in a particular feature or use case, contact Support@Kwino.com. We welcome your feedback. Products in development may change, and availability dates will be announced when confirmed.